Customer concerns
The needs of our customers are at the beginning and end of everything we do. We stand behind what we say one hundred percent. ROTHENBERGER stands for fair customer relations: from the information on the website to the first contact, from the purchase to complaint management.
ROTHENBERGER Code of Conduct
ROTHENBERGER stands for fair customer relations: from the information on the website to the first contact, from the purchase to the complaint management. With our binding Code of Conduct, everyone who works for ROTHENBERGER commits to fair, lawful and transparent behaviour. This also includes the responsible handling of customer data, but also a committed after-sales team that always has an open ear for the concerns of our customers.
Training
The safety of our customers is important to us. That's why product training is a high priority for us. In our training courses at customer sites or in at our training rooms, our experts show how our products are used safely and in a resource-saving manner. In order to give our customers the possibility to inform themselves about the professional use of ROTHENBERGER machines at any time, we also offer low-threshold online tutorials with our RO Academy.
Professionals in dialogue
The goal at ROTHENBERGER is to be the first choice for craftsmen. Therefore, users are closely involved in the product development process. Since 2017, the "Professionals in Dialogue" event has taken place twice a year, where our product managers, developers and sales staff meet with installers. The focus is on exchange, new ideas, improvements, feedback and discussions about current concerns of our customers.